Returns Policy

Thank you for purchasing your pair of Hotter shoes. If you are, however,  not satisfied with your purchase, please email us at info@hottersa.co.za, within 7 days of receiving your order.

Please see below the terms, in line with the Consumer Protection Act 68 of 2008 (CPA), which govern the ordering, sale, delivery and return of goods purchased through www.hottersa.co.za. 

• Once your order has been placed, we cannot guarantee that it can be cancelled or changed before it is despatched. Should you need to adjust the order for any reason, please email info@hottersa.co.za as soon as possible with your order number.  We will do our utmost to assist, but if it is already on it’s way to you, the Return and Exchange process will have to be followed once it is delivered to you.

RETURNS AND EXCHANGES

Please notify us within 7 days of receiving your order should you not be satisfied.  We will happily refund or exchange your order if the following conditions are met:

• Items must be unworn and in their original packaging.
• Please provide the order number for the purchase.
• The item must be in a resalable condition, that includes the box.  Please do not put any tape or any abrasive substance on the shoebox.
• There will be a courier charge of R120 incl. VAT deducted from the purchase price for refund.
• We can only process returns, exchanges and refunds for shoes that are purchased directly from www.hottersa.co.za. Our independent stockists, operate separately to us and as payment has been made to them, they will need to manage their own refund and return policy with you.
• Shoes with marks, scuffs, dirty soles, creasing from wear or any exposure to natural or chemical elements, will not be eligible for return or exchange.
• Once we have received and inspected the returned shoes, and found them to be in a resalable condition, we will process the refund or exchange as per your instruction.  This process will take place within 24 hours, excluding weekends and public holidays
• In the case of an exchange you will receive a new tracking number once the item has left.
• In the case of a refund, it will be processed via the original payment method. Although, we will process the refund on our side with 24 hours, please allow for up to 14 working days, for the process between the payment platform and your bank to take place.

MANUFACTURING DEFECTS VS NORMAL WEAR

• In terms of Section 56 of the CPA, our shoes carry a 6-month implied warranty against defects.  We will offer a repair, replacement or refund if the product is proven to have manufacturing fault.
• The 6-month implied warranty does not cover.
  • Scuff marks, creases or colour fading from regular use
  • Normal wear and tear
  • Damage arising from water, dirt, heat and unsuitable cleaning methods
  • Improper care or use

If you require any assistance with returns or exchanges, please email info@hottersa.co.za.

 

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